1. Warranty

We offer a standard 1-year warranty on all our products, unless otherwise specified:

• The HD Series (Pixel Poi, Leviwands, Nunchuks and Dragonstaffs) comes with a 2-year warranty.
• Jump Ropes & Double Dutch come with a 6-month warranty.

Defective Products & Replacements

If you receive a defective product, discover a malfunction within 30 days of delivery, or receive an incorrect model or quantity, we will replace it at no additional cost. This includes covering all shipping expenses and refunding your postage costs for returning the item.

To qualify, you must contact our support team within 30 days at [email protected].

Warranty Repairs

If your product malfunctions after the initial 30-day period but within the warranty period (1 year for standard products, 2 years for HD Series Pixel Poi, and 6 months for Jump Ropes & Double Dutch), we will repair it free of charge. You only need to cover shipping costs.

After the warranty period, we still offer paid repair services. Most repairs range from $50 to $90, while more complex repairs may cost up to 40% of the product's original purchase price.

You can request an estimated repair cost before sending your product by contacting our support team at [email protected].

2. Lifetime Service

Ignis Pixel provides post-warranty service for selected products under the "Lifetime Service" program. This service allows continued repairs beyond the standard warranty period.

However, the availability of this service is not guaranteed and is subject to Ignis Pixel’s evaluation. Availability depends on the technical feasibility and the availability of replacement parts.

3. Return & Exchange Policy

If you are not fully satisfied with your purchase, you may return or exchange the product within 14 days of delivery.

Return Conditions

• You must contact our support team within 14 days at [email protected].
• All return shipping costs, including any applicable customs fees, are the buyer’s responsibility.
• The product must be unused and in resale condition (complete set, no scuffs or signs of use).
• Refunds will be issued after we receive and inspect the product, with the refund amount deducted by the initial shipping costs paid for delivering the order to the customer.

Exchange for Another Model

• The request must be made within 14 days of delivery.
• The original product must be unused and in resale condition.
• If the selected model has a higher price, you must pay the difference. If the new model is cheaper, the difference will be refunded.
• When exchanging for a different model, the original amount paid by the customer will be adjusted by deducting the initial shipping costs paid for delivering the order before recalculating the exchange value.

Warm Regards,

The Ignis Pixel Team