Warranty

We give 1-year warranty for all our products (except Jump rope that is given 6-month or 20,000 jumps warranty, whichever comes first).

If you got a defective product or malfunction occurred within 15 days after receiving the order, or there was a mistake in the model or quantity, the Company is obliged to replace the product, covering all shipping costs and compensating your postage expenses for sending the defective or wrong item back to us. It’s important to notify our support service about this within the first 15 days after receiving the product, making an inquiry to [email protected]

If a malfunction occurred in the period from 15-days and until 1 year after receiving the product, the Company is obliged to repair the product. Repair process and components are free, you pay only for shipping both ways.

If a malfunction occurred after 1-year of the warranty period, we will continue to service your product, but for a fee. Most repairs typically range between 50-90 USD, while more complex repairs may incur costs up to 30% of the original product's price (charged per equipment piece). If you are worried about the repair cost of the product beyond the warranty period, please discuss it with our support service before sending the product for repair. Our technician will try to evaluate the estimated cost of repairs, although an accurate estimate of the repair cost can be given after inspection and diagnosis of the product by our specialists.

Our post-warranty service extends for an additional 2 years or more after the Company discontinues the product. The service period for a discontinued product depends on its technical features and the availability of components. Our support team will let you know if the product is not served anymore.

In any case, no matter what happens to your product, whether it is within the warranty period or not, immediately contact our support team by email [email protected]. Describe in detail the issue you encountered and, if possible, attach a photo or video demonstrating the issue. Our support team will write back with possible solutions.

We made our props as durable as possible and designed them assuming that they will be accidentally dropped or hit during use. Ignis props withhold most of casual drops and impacts, however we suggest to be careful as it’s a complex technical device.

Damages resulting from water penetration, electricity, extreme temperatures, extreme humidity, attempts at customization or disassembly, or destruction caused by abnormal usage such as being run over by a car or eaten by an animal are not to be covered by warranty.

We offer a 15-day money-back guarantee. If you are not satisfied with our props, you can return the product. It’s important to make an inquiry to support email within the first 15 days after receiving them, not later. All delivery costs are the responsibility of the Buyer. Props should be in a salable condition (full set, no signs of usage, no scuffs). Refunds will be issued upon receiving the props and conducting an assessment.

For inquiries or questions about our products, please visit the contacts area on our website: https://ignispixel.com/contacts Email: [email protected]

Shipping

If products that you ordered are in stock usually we send them within 1-2 working days after payment. If something in your order is not in stock then we contact you and provide information when it can be shipped. That is why please keep in touch with us after you made order.

Customs taxes and VAT

In accordance with the regulations of your country, there may be an import tax that needs to be paid. For more specific information regarding import taxes and the process of receiving your parcel, we kindly suggest visiting the official resources of your local customs authorities. Please understand that the company is unable to influence customs operations or manage the customs clearance process for your parcel.

PRODUCTION AND SHIPPING TIME

After placing your order, you will receive an email regarding the estimated production time and shipping details. If you require your order by a specific date, please indicate this in the order comments. We will prioritize this date and inform you whether it is feasible to deliver your order by the requested date.

Delivery times vary depending on the destination country. For most countries, delivery typically takes 7–12 days, while for some countries, it may take 3–4 weeks. Please contact us if you would like to clarify the estimated delivery time.

DELIVERY PROCESS

After your order has been dispatched, you will receive an email containing the tracking number. We kindly ask you to monitor the delivery progress. Typically, shortly after the parcel arrives in the destination country, the carrier will contact the recipient to arrange for delivery. In some countries, local customs may allow the delivery service to leave the parcel at the doorstep if the recipient is not at home. We advise you to exercise caution in such cases. Please note that the company considers its obligations fulfilled and the parcel delivered once the carrier updates the status to 'delivered.'

Intellectual Property

All texts, photos and videos on this Website are intellectual property of Ignis. Without our permission you are not allowed, in any form or by any means use, copy, publish any part of this Website.

Privacy Policy

By providing your details to us on this website or in mobile app Ignis Pixel, you agree Ignis processing and storing your data for the provision of products and services, analysis and administration purposes. This information will not be shared with third parties or any other organization.
We also collect your data from our mobile app and devices connected to mobile app, including training statistics data, location data, and data regarding the systems of the device.
Occasionally, we may use your Personal Information to inform you about goods, services, promotions or competitions which we think may interest you. We may also contact you by telephone, e-mail or other means for marketing purposes. Any time you can unsubscribe from our emails and ask us to delete your personal information.

From time to time, we may change and/or update this Privacy Policy. If this Privacy Policy changes in any way, we will post an updated version on this page.

If you have any questions, please send your inquiries to [email protected]. So we can deal with your enquiry effectively, please quote this Privacy Policy.

Disclaimer

We produce our products according to our concept of high reliability, maximum comfort and high quality of props.

Nevertheless, you use our products at your own risk and in any situation and under any circumstances Ignis assumes no liability for any damage or loss caused by the use of our products.

Appearance and functionality of our products may differs in small details from information and photos in our Website and in catalog. This is due to the fact that we continuously develop and improve products and not always have ability to update the photos and information.

If these details are important for you please contact us for clarification of this information, note this in the order comments. If this issue was not raised in your order, or you did not appeal to us with this question, then, placing an order, you confirm that this is not a question of principle for you. In this case, a complaint about possible differences appearance of images will not be accepted.