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1. Company Information
These Terms and Conditions apply to Ignis Pixel, a company registered at:
IGNIS PIXEL LLC
1895 Tyler St, STE 404
Hollywood, FL 33020, USA
2. Intellectual Property Rights
All content, including text, images, videos, software, and product designs on the Ignis Pixel website, is the exclusive property of Ignis Pixel.
Users may not copy, distribute, sell, or modify any of our website content or product designs without prior written permission.
3. Security & Account Responsibility
4. Order Processing & Shipping
Order Processing Time
Shipping Times
For a more accurate delivery estimate, please contact us.
Shipping Liability & Lost Shipments
5. Customs Taxes & Import Duties
Import taxes, duties, and customs fees may apply based on your country’s regulations. We recommend checking with your local customs authorities for detailed information on potential import charges and the customs clearance process. Ignis Pixel has no control over customs procedures and cannot influence or expedite the clearance of your parcel.
Any customs fees or import taxes are the sole responsibility of the customer. If the customer refuses delivery, any return shipping costs and customs fees incurred will be deducted from the refund amount.
6. Pricing Errors & Order Cancellation
7. Warranty Policy
We offer a standard 1-year warranty on all our products, unless otherwise specified:
Defective Products & Replacements
If you receive a defective product, discover a malfunction within 30 days of delivery, or receive an incorrect model or quantity, we will replace it at no additional cost. This includes covering all shipping expenses and refunding your postage costs for returning the item.
To qualify, you must contact our support team within 30 days at [email protected].
Warranty Repairs
If your product malfunctions after the initial 30-day period but within the warranty period (1 year for standard products, 2 years for HD Series Pixel Poi, and 6 months for Jump Ropes & Double Dutch), we will repair it free of charge. You only need to cover shipping costs.
After the warranty period, we still offer paid repair services. Most repairs range from $50 to $90, while more complex repairs may cost up to 40% of the product's original purchase price.
You can request an estimated repair cost before sending your product by contacting our support team at [email protected].
8. Lifetime Service
Ignis Pixel provides post-warranty service for selected products under the "Lifetime Service" program. This service allows continued repairs beyond the standard warranty period.
However, the availability of this service is not guaranteed and is subject to Ignis Pixel’s evaluation. Availability depends on the technical feasibility and the availability of replacement parts.
9. Return & Exchange Policy
If you are not fully satisfied with your purchase, you may return or exchange the product within 14 days of delivery.
Return Conditions
Exchange for Another Model
10. Fraud Prevention & Website Security
11. Liability for Commercial and Professional Use
12. Product Updates & Disclaimer
Warm Regards,
The Ignis Pixel Team
Many of our items are in high demand — some even have waiting lists due to team orders.
Leave your email, and we’ll hold this one for 48 hours + send a reminder.
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